EV-Charging

Find FAQ's and other information at https://www.salto.no/lade-egen-bil/faq (Norwegian).

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Cabin heating & security

Frequently asked questions

    Central Units from DEFA

  • How do I activate my DEFA subscription?

    Our systems come with a SIM card from Telenor already installed. Start by downloading the DEFA app to your phone.

    If you have installed a Base Unit DIY, simply follow the instructions in the manual to activate your subscription.

    If you have installed Base Unit Pro, the subscription will be activated by the installer. When your system is installed, you will receive an email where you must confirm your subscription. If you have not received this mail within a reasonable amount of time, please contact support.

  • Why can't I reach my central unit via the app or web page?

    There are several possible causes for this:

    – An error in the central unit
    – Loss of power
    – poor network coverage or an error in the network

    Poor cell phone coverage can sometimes be improved by installing the outdoor antenna available in our webshop.

  • Why am I losing connection to wireless accessories?

    This is usually caused by too much distance or too many impediments (like walls) between the Base Unit and the wireless accessory. The range of our sensors is 30 m. without impediments. Factoring in walls, the effective range is 10-15 m.

    Be aware that cabins with timber walls will affect the functional range more than cabins with walls built from other materials. Plaster walls, tiles, the firewall behind a fireplace, household appliances, hot water tanks etc. may also affect effective range.

    Tips for installation:
    Mount the Base Unit DIY in a central location in the cabin relative to your wireless accessories. Place it on a wall, about 1,5 m. above the floor.

    The antenna of the radio module for Base Unit Pro must be mounted vertically on the wall beside the fuse box.

    During 2017, all new wireless sockets will be outfitted with built-in signal enhancers. You can improve functional range by placing one of these sockets between the central unit and your wireless accessories.

  • Why can't I log in to the app/website?

    Make sure to use the same user name and password in the DEFA app as on the website: https://link.mydefa.com/

    Your user name will usually be the same as your email address. If you’ve forgotten your password, press the “Forgot password” link in the login window.
    If your user name is not the same as your email address, please contact support.

  • How do I change the billing address for my subscription?

    Press the red square in the top right-hand corner of the app or website. Choose “My account” and then billing accounts. Then press the symbol showing the outline of a person. You can now alter your address. You can also alter which email address you want the invoices to be sent to.

  • How do I transfer the Link subscription when selling or buying a cabin?

    This can be done via the DEFA app or at the link website: https://link.mydefa.com. Press the gear wheel behind the name of the unit, choose the subscription and then transfer. Then, enter the email address of the new owner. The new owner will receive an email where he must confirm that he or she is taking ownership of the subscription.

  • Central Units from other producers

  • I get the message "confirmation from the unit was not successful"?

    There are several possible causes for this:

    – An error in the central unit
    – Loss of power
    – poor network coverage or an error in the network

    If you are present at the cabin, please try restarting the central unit by temporarily disconnecting the power. Remember to also remove backup batteries.

  • I don't receive a reply from the unit when I send an SMS to 26177?

    If your have either ice.net or Phonero as a network operator, you must send the message to (+47) 98 28 41 05.

  • Have I written the wrong command?

    Of you send an erroneous command to your unit, you will receive an SMS with the following message:

    “The message could not be understood. Write // HELP // for assistance // from 012345”.

    Send HELP to 26177 to get assistance via text messages for your specific unit, or consult the list of commands below:

    Functions and commands
    Turn on zone 1 – “ON”
    Turn off zone 1 – “OFF”
    Turn on zone X  –  “ON X” (replace with number)
    Turn off zone X – “AV X”
    Turn on all zones – “ON A”
    Turn off all zones – “OFF A”
    Alarm off – “AL OFF”
    Alarm on – “AL ON”

  • Why can't I log in to the DEFA app?

    The DEFA app only works with DEFA units. It can’t be used with systems from other manufacturers.

  • I've forgotten my PIN / subscription number. What do I do?

    Contact support. You will be asked a few control questions before receiving your information. Go to support for your country by going here and selecting the relevant country in the top menu.

  • I have connected several nodes / relays, but they don't show up in the administration page?

    Contact support for your country. They will give you access to control multiple zones.

  • What is a PIN free number?

    PIN free numbers enable you to send text commands to your central unit without including a PIN number. Numbers defined as PIN free are recognized by the central unit. This makes controlling your system via commands easier and quicker.

  • What do PIN free numbers cost?

    PIN free numbers is a free service. You can create as many PIN free numbers as you want.

  • How do I change PIN free numbers?

    Log in to your account, go to “My profile” and alter the numbers in question. You can also alter functionality.

  • How do I send a message from a phone that is not designated as PIN free?

    You can send messages from phones not designated as PIN free by starting the message with your subscription number and ending it with your PIN code.
    Example – The text message “012345 PÅ A 1234” will turn on all nodes for subscription 012345 with PIN code 1234.

  • How do I change my address?

    Your address is changed under “Profile” when you are logged in to our service. You can also send us a mail or give us a call.

  • How do I transfer a subscription when selling or buying a cabin?

    The simplest way to transfer your subscription is to send us an email. Find the contact information for your country in the support section. The mail should contain your name, address, the mobile phone number and email address of the new customer and the desired date for the transfer.

  • Invoices - DEFA Cabin Control

  • Billing / invoices from DEFA?

    Arvato Bertelsmann is handling all billing of our customers. The invoices you receive will be for your subscription with us, but the recipient will be Arvato Bertelsmann. You can chose to use either invoicing by email or a fixed-term giro (avtalegiro) as payment methods.

    Invoices by email will be sent from faktura@paybybill.com. This address must be added to your approved list. Please check your spam filter.

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+47 73 90 58 58 Mon-Fri: 08.00-16.00. Sat: 09.00 - 13.00 (Winter season)

Trip Log

Frequently asked questions

    Tracking

  • Can I turn off tracking?

    Yes. You can turn off tracking at any time in the app settings.

  • Do I have to turn on and off tracking for each trip?

    No. Plot my drive will run in the background and automatically track all your movements. It identifies which trips are by car, and you can easily classify trips as Private or Business. With intelligent automatic tracking you never need to worry about forgetting to turn on tracking.

  • Who can se my tracking information?

    All tracking information and all information in your personal timeline is private. If you are part of a company solution, trips will only become visible to your employer after you classify them as Business. Unclassified trips, trips classified as Private and trips with other means of transport than a car will only be visible to you.

    To learn more about how DEFA AS processes and uses anonymized data from Plot my drive, please consult our Privacy policy and Data processing agreement.

  • Plot my drive

  • Can I use Plot my drive for a company or team with several drivers and vehicles?

    Yes. Plot my drive gives you all the control and documentation you need while saving you both time and frustration. Plot my drive helps all drivers in your organization by automatically tracking their movements. This improves accuracy spares them from having to document their driving manually. Plot my drive also gives you a full overview of all drivers and vehicles in your organization, and makes it both quick and easy to produce the reports you need for tax reporting, billing or reimbursements.

  • Can I use Plot my drive if i drive a company car?

    Yes. Plot my drive automatically tracks all your driving, makes it easy to separate between private and business trips and helps you get all the documentation you need for taxes, billing or reimbursements in seconds.

  • Can I use Plot my drive to get reimbursements?

    Yes. Plot my drive is an ideal solution if you want to keep track of and document business driving. Plot my drive tracks all your driving, makes it easy to separate private and work related driving and helps you produce documentation in seconds.

  • Does Plot my drive fulfill all requirements for documentation and tax compliance?

    Yes. Plot my drive automatically documents all your driving, makes it easy to separate between business and private trips, and lets you download the reports you need for taxes, reimbursements or billing in seconds.

  • What does the web service do?

    The web service makes it simple to create custom reports and documentation for billing, reimbursements and tax purposes. It gives you access to all relevant information regarding you and/or drivers and vehicles in your team.

  • PlotSync

  • Can I use PlotSync to charge my devices?

    Yes. PlotSync is also an effective charger with two USB ports. Charge your phone and tablet while tracking your movements.

  • Do I need multipe PlotSyncs if several drivers are using the same vehicle?

    No. You must only use one PlotSync for each vehicle. PlotSync functions as a unique vehicle ID and identifies that vehicle on each drivers timeline every time they use it.

  • Do I need PlotSync to use Plot my drive?

    No. Plot my drive works just fine without it. Use PlotSync if you want Plot my drive to recognize your vehicle(s) and register all relevant vehicle information for you. PlotSync saves you time and ensures that all trips are logged with the right vehicle and the right driver information.

  • What is PlotSync?

    PlotSync is a Bluetooth beacon that acts as a unique vehicle ID. With PlotSync installed, Plot my drive will automatically recognize your vehicle. This saves you and your drivers from having to enter vehicle information manually for each trip. It also ensures that every trip is registered with the right vehicle and the right driver.

  • Trial period

  • Does the free trial only apply to me?

    If a company solution is chosen the free trial will apply to all drivers you invite to your team. Set up your account and invite drivers – when they have accepted your invitation and set up their own accounts they will be able to test Plot my drive for the remainder of the trial period.

  • Is there a free trial period?

    Yes, everyone who downloads Plot my drive and creates an account gets a 30 day free trial. The trial period starts when you have completed your personal account.

  • When does the free trial period start?

    The 30 day free trial period starts when you have completed your personal account and signed up.

  • Technical

  • Is Plot my drive available in my country?

    Plot my drive is currently only available in Norway. It will be released in Sweden, Denmark and Finland shortly, and in more countries throughout the year.

  • What are the technical requirements to use Plot my drive?

    Plot my drive works will all newer Android and iOS versions. To use PlotSync Bluetooth 4.0 is required. This is available on devices with Android version 4.3 and later, and Apple devices with iOS 5 and later.

  • How long does it take to cancel a subscription?

    You can cancel your subscription by written notice to DEFA AS. The cancellation will take effect at the end of the then running subscription period (1 month). If your team consists of multiple subscribers, each subscription you wish to terminate must be specified individually.

  • Pricing

  • What does Plot my drive cost?

    Plot my drive is a subscription service that costs kr. 99,- per driver per month. For company users the price will increase by kr. 99,- for each additional driver in your team.

  • What does PlotSync cost?

    Each PlotSync costs kr. 249,-

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+47 32 06 77 00 Mon-Fri: 08.00-16.00

Lighting

Frequently asked questions

Shortcuts

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Phone
+47 63 84 00 00 Mon-Fri: 08.00-16.00

Mobile services

Frequently asked questions

Contact form

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+47 32 06 77 00 Mon-Fri: 08.00-16.00

Chargers & inverters

Frequently asked questions

Contact form

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Phone
+47 32 06 77 00 Mon-Fri: 08.00-16.00

Security & tracking

Frequently asked questions

Contact form

Can't find your answer?

Phone
+47 32 06 77 00 Mon-Fri: 08.00-16.00

Invoices

Frequently asked questions

    Invoices - DEFA Cabin Control

  • Billing / invoices from DEFA?

    Arvato Bertelsmann is handling all billing of our customers. The invoices you receive will be for your subscription with us, but the recipient will be Arvato Bertelsmann. You can chose to use either invoicing by email or a fixed-term giro (avtalegiro) as payment methods.

    Invoices by email will be sent from faktura@paybybill.com. This address must be added to your approved list. Please check your spam filter.

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Phone
32 06 77 00 Mon-Fri: 08.00-16.00

Electrical preheating

Frequently asked questions

Contact form

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Phone
+47 32 06 77 00 Mon-Fri: 08.00-16.00