About DEFA
DEFA is a Norwegian-owned group of companies with long traditions. Ever since the company was started in 1946 we have focused on innovative solutions and high quality products.
DEFA produces alarms, fleet management and tracking systems for passenger cars, commercial vehicles, motorcycles, boats and construction equipment, as well as electrical charging and preheating systems. DEFA is also engaged in remote control solutions for preheating, electricity, camera and alarms for the residence and leisure market.
Strategy |
Vision and values |
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| 1. Customer Satisfaction Aim; We shall strive to understand our customer needs and meet their requirements to ensure total customer satisfaction. Satisfied customers are a condition for our existence, and to this end we aim to; • Generate high levels of service • Communicate often • Deliver more than expected • Create success locally 2. Social Responsibility Aim; To meet expectations within the communities in which we operate. We aim to act accordingly regarding; • Public Trust • Health & Safety • The Environment • Ethical Principles 3. Health and Safety Management Aim; To provide a safe and healthy work environment for employees, contractors and guests alike. DEFA is committed to the following; • Meeting all Health & Safety statutory regulations • Meeting the requirements of OHSAS 18001 • Achieving our business targets through safe behavior 4. Environmental Management Aim; To demonstrate sound environmental performance. DEFA is committed to the following; • Meeting all Environmental statutory regulations • Meeting the requirements of ISO 14001 • Achieving our business targets with environmental consideration 5. Employee Management Aim; To improve the motivation, skill level and organisational commitment of all employees. DEFA manages its employees by; • Treating them fairly and ethically • Ensuring every employee has a job description, performance appraisal and training plan • Implementing an ‘employees opinion’ survey • Managing performance 6. Leadership Development Aim; To develop a high performance management team. DEFA develops leaders by; • Individually focused development programmes and specific goals • Encouraging all managers to ‘stretch’ their skill development • Managing performance • Providing regular feedback 7. Product and Service Quality Aim; To succeed with customers with both products and services. DEFAs key processes take place in-house to ensure; • The knowledge base is maintained • Refining, processing and manufacturing is controlled • Products are developed to ensure quality throughout • Investment in new processes and technologies • The DEFA Marketing profile is consistant and relevant • The DEFA Brand creates success locally 8. Continual Improvement Aim; To maintain stable and consistent growth and improvement over our processes. Continual improvement never ends! DEFA uses the following methodologies in our processes to improve efficiency and improve quality; • Six Sigma • LEAN • 5S 9. Values & Ethics Aim; To apply the same Values and Ethics globally to unify the organization and its people. DEFA applies the same Values and Ethics globally, they are to be; • Honest • Customer Oriented • Target Oriented • Innovative • Committed and Inspired • Ethically aware 10. Accountability Aim; To build a high level of trust with our customers and meet all statutory reporting obligations. DEFA continuously measures its performance by; • Regularly reporting on achievements against company objectives • Developing and reporting on Key Performance Indicators |
"Dependant on customer satisfaction”. DEFA is a Norwegian-owned group of companies with long traditions. We have been a part of industry for a long time, in good times and bad. The most important thing we have learned is to listen to our customers. To us, customers are at every link in the distribution chain, right through to the end user. Wherever our business operates, we will: • Strive to achieve our goal of ‘zero harm’ to people and the environment, and our quality goal of ‘zero defects’. • Observe and comply with relevant legislation, regulations and other documents relevant to the business. • Ensure all personnel and contractors have the necessary information, training and supervision to meet regulatory and other business requirements. • Prevent pollution and minimise any adverse effects our operations may have on the environment. • Strive to eliminate work-related illness and injury resulting from our operations. • Promote a work culture that achieves the business targets through safe behaviour, environmental awareness and use of quality systems. • Establish, develop and review measurable objectives and targets that promote continuous improvement of our quality, health & safety and environmental performance. • Ensure quality, health & safety and environmental roles and responsibilities are documented and that they are clearly communicated, understood and accepted. • Strive to understand our customer needs, meet their requirements and aim for total customer satisfaction. Be honest, consistent and fair in our dealings with our customers and suppliers. • Ensure this QHSE policy is actively communicated and made available to all personnel and other interested parties (including the public). • Ensure this QHSE policy is periodically reviewed so that it remains relevant and appropriate. • We will demonstrate these commitments by meeting the requirements of; ISO 9001:2008 ISO/TS 16949:2002, ISO 14001:2004 and OHSAS 18001:2007. Read the story about DEFA (PDF) |
Contact Us
DEFA AS
Sandviksveien 183, Box 370
N-1301 Sandvika, Norway
Tel: +47 32 06 77 00
Fax: +47 67 80 46 01
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